incompetent

That is just part of something nice that I can say about the people who serviced mums Barina.  At the last service they lost the service book and just said we don't have it.   Anyway stupid me takes it for another service to the same people and to get a roadworthy.   Well the incompetence just continued.  I was to pick up the vehicle after hours so they were going to leave it out for me with the key on the back wheel.  They phoned work about 10 and asked me if I wanted to do some preventative work on the vehicle - $760 worth. I said no they asked if I wanted to spend another $65 on brake fluid.   Well no I don't want to but guess I will have to, then they wanted to blow the engine out for another $65.   I said forget it.   I'm paying an arm an a leg for the service and all I get is engine oil and a filter.  Anyway he got my credit card details so it would be paid and I could pick it up after hours.  He said it would be finished soon.  Told him there was a chance I could pick it up during my lunch break instead of after work.   During my lunch break decided to walk down and pick up car.   Get there and first they couldn't find my keys, then asked me my details.   Why I asked. For the roadworthy.   Ok.   Then they asked me for my license.   I didn't bring it with me.   But we need it for the roadworthy.   Then why didn't you get all this info when I dropped the car off this morning.   You knew I would be picking it up after hours and you were going to have the roadworthy in the car.   No you didn't say you were picking the car up after hours.   What!  Then why did I pay for it over the phone and why we're you going to leave it out with the keys on the back wheel?   He said nothing.   So it is another trip to the Holden place with my license to finally get the roadworthy and that will be the last they ever see of me.